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Benefits of Procedures Back to Service
The Development
Procedural tasks, i.e., job task analysis (JTA) are assessed and verified to be technically correct by consensus of your workers, usually by Subject Matter Experts (SMEs). We then design a format for the procedures, including documentation (grammar and colloquial phrases). Good procedures contain simple action statements which provide ease of comprehension and clarity, both to the new person or the incumbent who may not have performed the procedure previously.
Procedures reduce any confusion. You will find clarity and consistency in all our writing style in all our work.
The Process
Now the process of developing the material begins. The technical writer begins the process by first observing the task being performed then a review with subject matter experts (SME) to verify the procedural steps and ascertain the knowledge and skills required to perform the procedure.
The procedure is then drafted, given a descriptive title and assigned a publication number. Once drafted, the procedure goes to technical review; the final stage is approval by the authorizing personnel. Each procedure is then rolled out for outside Operators, DCS Operators, Maintenance workers, Drivers, etc., for training.
Rolling out this program will be one of pride because many employees have had a hand in its development (they are all part owners).
The Payout
The consistency in the procedures provide a bases for measures when conducting near misses or, etc. (had the procedure been followed).
They provide consistency for performing a safe job. Any potentially hazardous situation is addressed in the procedure is preceded by a WARNING or CAUTION depending on type of potential hazard (chemical exposure or rotating equipment).
The person performing the procedure now knows:
- How each piece of equipment functions.
- Proper ways to fill an exchanger or a catalyst.
- Ranges of variables and to keep them maintained.
- And many more tasks that were identified in the Job and Task needs analysis,
Now is a good time to gather the information from all the outgoing workers before all the old knowledge is lost.
Back to Service
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